The effect of emotional intelligence, organizational commitment on the team performance of hospital officers in South Sulawesi and Central Sulawesi province, Indonesia

Abstract

Purpose – This paper explores the relationship between knowledge-sharing factors, emotional intelligence, and team conflict on team performance during the inter-institutionalized collaboration work process.

Design/methodology/approach – This study was conducted in South Sulawesi and Central Sulawesi Province’s hospitals. The study lasted for six months in 2017. The sampling was done by using the cluster method and stratified random sampling, which was based on Hospital Type, and level of Health Officers. These characteristics were considered to have represented quite heterogeneous information about the characteristics of health workers. The data analysis approach used in this study was partial least square (PLS) using WarpPLS software.

Findings – Based on the results of data analysis, it can be concluded that there is a significant direct influence between emotional intelligence to knowledge management, emotional intelligence to team conflict, and emotional intelligence to team performance. Originality/value – Some previous research studies that have been done are by Hasanyl et al. (2015), Othman (2010), Sathitsemakul (2005), and N ora. Obermayer-Kov acs (2014), Troth (2009), Leung (2010), and Luca and Tarricone (2001). The novelty of this research is the effort to see the mediation of knowledge sharing, team conflict, and structure mechanism to other variables developed in the research model.